Orders placed with Funiture1.com are charged and processed quickly. Once we receive your order, we immediately process the order for shipment. When we submit an order to the manufacturer, we are obligated to pay for the merchandise and pick it up.
Cancellations will only be accepted within 24 hours of orders being placed, and only if the order has not already been shipped. Items that have already been shipped cannot be cancelled. However you can take advantage of our Return Policy. Changes or cancellations must be e-mailed to us at: Contact-Us@funiture1.com
Changes or cancellations made after the 24 hour cancellation period but before your order ships will be subject to a return fee of 30% of the product purchase price you paid.
Deliveries that are not accepted within 10 days of notification will be considered as refused by you and will be returned to our facility without refunds or credits.
Returns and Refunds
We know that you will be very pleased with our products, and your satisfaction is important to us. In the unlikely event that you are not happy with your purchase, you must contact us via e-mail within 7 days of delivery in order to be eligible to return items.
Once you contact us, we will arrange for the pick up of your item and will refund the cost of the returned item(s) once we receive and inspect them. Please note that we assess a fee of 30% of the product purchase price if you return an item, which covers our cost to process, inspect, and forward the items to an outside liquidator.
We offer free shipping on some of our items. If you are returning an item that was shipped for free, we will deduct the cost of the shipping to you. Please note that some of our items are not returnable .
In order to return your purchase, you must completely re-pack the items in their original packaging materials. Returned items must be free of damage. As soon as we have received and inspected the return, we will re-credit your account less the 30% return fee as outlined above.
Using Our Standard Return Policy
To arrange for a return, e-mail us at: Contact-Us@funiture1.com and include: your original order number, what product(s) you are returning, your name, and a daytime telephone number. You may also call us at (888) 620-3330 and we will give you an RMA number and a return address.
Wrap the package carefully. All returned products must be in original condition and in their original packaging, otherwise additional charges may be applied. Return the product using your RMA information to the returns address we provide you.
Save the return tracking number you get from the shipper and e-mail it to us so that we can track the return. You should insure the returned items since the risk of loss or damage when shipping back a returned item is on you.
Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling charges. We will issue a credit to the credit card you used for the cost of the original item(s) only. We will not accept returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we, nor our suppliers, can take them back. If you have any questions about whether a product can be returned, please call us before ordering. Items that have been used such as bedding, pillows, comforters, mattress pads etc. cannot be returned.
Mattress Returns
Refunds do not apply to mattresses. However, we want to make sure that you have picked the right mattress and we want you to aware that you have 21 days to change your mattress. We call this our Comfort Exchange Warranty. This warranty applies to the following bed mattress brands: Serta, Therapedic, Eclipse, Visco Kidz, and King Koil. This warranty does not apply to crib or futon mattresses.
As long as the mattress you have purchased is untorn and stain free, you are entitled to one (1) comfort exchange. You can use it to get a replacement mattress of equal or greater value. You will be charged a processing fee of $150 for any size exchange in addition to any difference in price. We strongly advise you to purchase a mattress protector at the time of purchase as this will help ensure you will be able to take advantage of our Comfort Exchange Warranty.
Please be aware that if your mattress is stained or soiled in any way, you will be charged the full amount for the new mattress. The stained mattress will be disposed of as we cannot return it to the manufacturer.
What if my order arrives damaged?
Our products are well packaged to prevent damage during shipping. If an item is delivered that appears damaged, if parts are missing, or the box in which it was shipped is damaged, then
you must note such damages on the freight bill and notify us. You may accept part of the order and refuse a specific item that is damaged. That decision must be noted on the delivery ticket.
Please take pictures to provide proof of damage to us or the trucking company. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.
Please notify us in at Contact-Us@funiture1.com of any defective merchandise immediately so we can initiate the replacement process with the manufacturer or the trucking company. please note the important instructions below.
Claims Using Freight Truck or White Glove Service
Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment. Please refuse only the damaged items.
Speed matters when dealing with damaged merchandise since most carriers only permit freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products must be in the original packaging.
If you decide you do not want missing or damaged parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.
If your claim is due to a manufacturer‘s defect, we can either replace the defective part, or, if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having a problem, please contact us and we will make every effort to resolve it.
Claims Under UPS, FED-EX or Curbside Delivery
If your order is damaged upon arrival, please call us or e-mail us at Contact-Us@funiture1.com within 24 hours of receiving the order so that we may file a claim with the carrier. The claim must be done immediately in order to get you the new or replacement parts or items at no charge to you. Please note that a damage claim made after this 24 hours notice period may result in an additional charge to you.
