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Shipping & Returns

CANCELLATIONS

Orders placed with Funiture1.com are charged and processed quickly. Once we receive your order, we immediately process the order for shipment. When we submit an order to the manufacturer, we are obligated to pay for the merchandise and pick it up. Cancellations within 24 hours of orders being placed will not incur a return fee only if the order has not already been shipped. Changes or cancellations made after the 24 hour cancellation period but before your order ships will be subject to a cancellation fee of 15% of the product purchase price you paid. Items that have already been shipped or special orders cannot be cancelled. However you can take advantage of our Return Policy. Contact our Customer Service Department if you need to cancel your order. Layaway deposits are non-refundable.

RETURNS AND REFUNDS DAMAGED ITEM(S)

We know that you will be very pleased with your furniture, and your satisfaction is important to us. We successfully deliver over 98% of orders to complete customer satisfaction. Our shipping staff has extensive training and experience in packaging the most fragile products. However, furniture can be damaged in transit and it is EXTREMELY IMPORTANT that the following procedures are followed.

On the scheduled delivery date it is necessary that a responsible adult(s) be available to accept the delivery, inspect the delivery and if the furniture was delivered curbside to move it inside. Do not leave an authorization to drop the shipment when you are not home. Inspection of your order is required. If your order is palletized, it is best to have two people to inspect the cartons.

When the furniture has been unloaded from the truck AND before signing the delivery receipt, inspect the delivery. Do not sign the delivery receipt until you have performed the following steps. 

Count the cartons (even if the order is palletized) and note this on the delivery receipt

Carefully inspect each carton for signs of any damage.

Take pictures of any damaged cartons, no matter how minimal the damage is.

Make sure you note on the delivery receipt how many cartons were damaged, again no matter how minimal the damage appears. 

If any cartons are badly damaged, do not accept the badly damaged cartons, only receive the undamaged cartons.

If the damage to the carton appears minimal and most likely not indicative of damage to the furniture, receive the cartons

Email us immediately (within 24 hours) regarding the damage and if you refused any items. In addition, you can contact us at (888) 620-3330, but it is required that you email us also.

The cartons must be opened and the actual furniture inspected within 24 hours of delivery. If any piece of furniture appears damaged or items are missing, it is required that you contact us within 24 hours of the arrival of your shipment. We are not liable for any damages or missing items not reported within 24 hours of arrival.All returns must be made in the original packaging-do not discard cartons or any packing materials.

The customer is an important part of the delivery process. If the above procedures are followed, we will work with you to replace the damaged furniture. Since every damage situation is unique we have several options to help achieve 100% customer satisfaction based upon the specific damage. If the above procedures are not followed, in most cases we will not be able to offer any remedy.

CUSTOMER SATISFACTION

Customer satisfaction is our top priority. If you are not satisfied with your order, you can return or exchange it within 15 days of delivery. Returned items must be new and in unused and undamaged condition. Once an item has been assembled it is no longer returnable. Special orders or customized items are non-refundable. A few of our manufacturers may be excluded from our return policy. This information will be noted on the information for the individual product. Bedding and linens are also non-refundable and cannot be exchanged. In order to return your purchase you must completely re-pack the item(s) in its original packaging. All returns are subject to a 15% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal or greater value or if a store credit is accepted as a refund.

There is no refund of shipping fees in the event of a return. In addition, the customer is responsible for the shipping costs for a replacement.

To return an item for exchange or refund, please contact our Customer Service Department. They will ensure that your return is processed timely and shipped to the correct address.

As soon as we have received and inspected your return, we will credit your account less the above-mentioned fees.

DISCLAIMER OF LIABILITY

To the extent permitted by law, neither Funiture1 nor any of its employees, related partners or their respective officers or employees will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. Funiture1 maintains the exclusive right to cancel or refuse any order without limitation including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.

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